Shipping Policy

Tracking Information

After completing your order, our team will verify stock availability and prepare your package. This process typically takes 3-5 business days before the item is ready for shipping. Once your package is dispatched, you will receive a tracking number via email.

Please note that during peak seasons or holidays, processing times may be extended. If you have not received your tracking number within 5 business days, feel free to contact our support team.

Orders with incorrect payment details or incomplete shipping addresses may experience delays.

Estimated Delivery Times

We fulfill orders from our warehouse in Zhejiang Province, China, using Yun Express for international shipments. Delivery estimates are as follows:

Region Processing Time Shipping Time Estimated Delivery Time
North America (excl. Mexico) 3-5 days 12-15 days 15-20 days
Europe & UK 3-5 days 15-20 days 18-25 days
Australia, New Zealand, Chile & other regions 3-5 days 15-20 days 18-25 days

We currently do not ship to some locations, including South Asia (except India), Western Asia, and Africa, along with regions under Singapore Designated Individuals and Entities restrictions.

Shipping Fees & Promotions

  • A flat shipping fee of $4.99 is applied to all standard orders.

  • Some products may qualify for free shipping when purchasing multiple items. Final shipping costs are displayed at checkout.

Guaranteed Delivery & Lost Packages

If your order does not arrive within 60 days from the shipping date, we will issue a full refund for the item.

For missing packages, contact us at support@waycus.com, and our team will investigate (typically resolved within 1-3 business days). If necessary, we will resend your order at no additional cost.

Customs & Import Taxes

All listed prices are tax-free in US Dollars. However, depending on your country’s regulations, you might need to pay import duties or taxes upon delivery.

These charges are determined by local customs authorities and are not covered by Waycus. If your order is delayed due to customs processing, please reach out to your local customs office for further details.

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information. Due to our rapid fulfillment process, we cannot guarantee address modifications after an order is placed.

If an order reaches the destination country but is:

  • Rejected by the recipient, or

  • Undeliverable after multiple attempts,

We reserve the right to cancel the order without issuing a refund.

Need Assistance?

📍 Address: 123 SPRUCE ST Greenville, Ohio 45331
📩 Email: support@waycus.com

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